To be ahead of your competitors, it is essential to have a nice ambience and experience for your customers. Other vital factors to take care of is quality service, cleanliness, hygiene, food quality, lighting, décor choices, choice of music played, etc. But all this means nothing if you don’t have a restaurant POS system, an important sales and operations tool.
If you don’t have restaurant POS, you will lose on upsell opportunities, offering better customer service and improve overall revenue. It has been often observed that when purchasing a new POS for a restaurant, one of the common mistakes restaurant owners make is buying a retail POS system for restaurants intended for retailers instead of opting for a restaurant-based POS system. Let us gain an understanding about this system in detail.
What are Restaurant POS Systems?
These POS systems allow restaurant owners to effectively manage inventory tracking, kitchen order tracking and ease the restaurant billing process. An effective POS system helps in effective planning, measures food cost, reduces wastage, pilferage and enhances customer engagement.
Retail POS Systems vs. Restaurant POS System
Even though Retail POS is a great tool to use, but it is suitable for retail store owners. If you own a restaurant, then you should make use of restaurant POS systems. Retail POS systems have basic features, but your restaurant needs more than just basics.
How Restaurant POS systems are reliable compared to retail POS systems?
- Table Management: A retail POS system will not offer table management, whereas if you own a restaurant, you will require a restaurant POS system for table management.
- Online Order: With the retail point of sale systems, you will have to pay a portion of every order to third-party online ordering sites. Why share your profits when you can use restaurant-based POS systems that can easily integrate right into your system.
- Analytics: What sold the best today? Which server made the most tips? Only a restaurant- based POS system can answer all the related questions that a restaurant owner wants to know.
- Customer Database: Who are your regular customers? Which food do they love the most? With the help of a restaurant POS system, you can keep track of your valuable clients with an integrated loyalty program and database that reflects customer purchase trends.
- Relevant Add-on Integrations: From managing inventory, employee scheduling, gift cards, sales, loyalty points or customer database everything can be managed from just one restaurant POS system. The same can’t be handled by retail POS systems.
What difference can restaurant owners observe with restaurant POS Systems?
Improve Customer Relationship
With the help of a POS solution, you can give the best customer satisfaction, thereby enhancing the customer experience. With restaurant-based POS Systems, you can change food menus as per season, weekends or regular days, occasions, events, etc. Apart from this, you can also reduce waiting time and facilitate multiple payment options for customers. POS systems lead to quick, better and improved service, which leads to great customer satisfaction.
Reduce Waiting Time
In a restaurant, food is served to customers from separate areas. There are different counters set for different food items namely appetizers, desserts, salads, main course, etc. Customers might order a variety of food items from separate places. This type of instance is common and demands proper synchronization; otherwise, it might confuse waiters and lead to serving wrong orders. With a restaurant POS system, you can easily integrate multiple servers in a single line. It further helps in allowing fast order processing, improves table management and on-time food delivery. In this way, waiting time is reduced and it enables restaurants to increase the efficiency of operations, increase customer satisfaction and serve more customers.
Enhances Kitchen Efficiency
By using a restaurant-based POS System, the whole order journey from the customer to the kitchen can be drastically reduced. When you use a cloud-based POS system, the waiter can send customer orders directly to the kitchen without wasting time. The to and fro can be reduced to a great extent, which makes customer service the main focus point of the server.
Manage Recipes & Inventory
In your restaurant POS system, you can map your ingredients to recipes. It also reduces wastage and pilferage. It also helps in inventory management, especially when you have multiple deliveries. With a restaurant POS system, you can efficiently manage what is in stock and provide accurate and updated snapshots of items available in inventory.
Automated Menu Display
Menu forms an important part of any restaurant. It has been observed that about 75% of customers check menu details before they order food online. When you visit any restaurant, you might have observed that first of all, you would be handed a food menu as soon as you arrive at a table. With the help of a POS system, this time-consuming thing gets sorted. You can create a visual menu display for your customers. Customers can quickly get the menu, so this will save both customers and staff time.
Accept Online Orders & Track Orders 24 x 7
By using a restaurant-based POS system, you can serve customers anywhere be it restaurant, office or home. It has become a common trend among foodies to order food online and relish it in their comfort zone. So, with restaurant POS system, you can integrate it with multiple online ordering channels to track orders 24×7. In this way, you can capture customer’s data and update the same with the CRM database. It might happen that customers may have queries regarding your restaurant or food quality, so you can answer all their questions using this software. It leads to customer satisfaction and helps to create a positive impression on their minds.
Table Management & Reservation
Using this restaurant POS system, you can manage table orders and the reservation process. Customers can place orders via a mobile phone or tablet. You can take track of booking information by making use of this feature in an accurate manner. It also gives owners an idea about how many tables are empty. So this is the most vital feature to know to achieve profit and grow your sales.
As per stats, about 75% of restaurant owners need management feature to manage their labors effectively. With the help of a POS system, they can easily track labor’s activity, attendance and work hours. It will help owners understand how their staff has utilized their time and help them to assess them in terms of paying salary, further recruitment or dismissal. Lastly, this system allows your staff to maintain their timing properly.
Over to You
We agree that a retail POS system can be used to conduct transactions, still when it comes to managing a restaurant, nothing can beat the efficiency and relevancy of the best POS system for restaurant. Restaurant point-of-sale systems are designed for the betterment of the restaurant industry. Thus, these systems allow restaurant owners to get the benefit of accessing useful insights and increasing operations in a way that retail point-of-sale systems can’t manage.